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Reason #1 Why Clients Don’t Trust Their Lawyers

Use of associates for document review It’s time for lawyers to get out of the business of document review. Gone are the days where you can use inexperienced associates for document review. Not only are they too expensive, they simply don’t get it right. Document review accounts for 73% of all e-discovery costs and your…

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Reason #2 Why Clients Don’t Trust Their Lawyers

Failure to take data security seriously In 2014, the New York Times reported that a growing number of big corporate clients were demanding that their law firms take more steps to guard against online intrusions that could compromise sensitive information. However, for many years, corporations have required service providers to undergo rigorous security assessments. This…

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Reason #3: Why Clients Don’t Trust Their Lawyers

Inefficient Case Management Time is our most valuable commodity and lawyers, even those that bill by the hour, need to learn how to manage their time more effectively. It is no secret that clients perceive the billable model hour as something that promotes inefficiency. The burden of proof is on you to overcome that perception.…

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View From In-House: Breakout Opportunities Take Time to Develop

By Josh Beser, in-house counsel This is the third of a series of posts on law firm business development from the perspective of in-house counsel. Josh is an associate general counsel and serves as an adviser to Law Leaders Lab, leading our 5 Coffee Challenge initiative.  [I]ncremental changes, taken together, can be extraordinary… Relationships are…

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View From In-House: Build Relationships Without Expecations

By Josh Beser, in-house counsel This is the second of a series of posts on law firm business development from the perspective of in-house counsel. Josh is an associate general counsel and serves as an adviser to Law Leaders Lab, leading our 5 Coffee Challenge initiative.  Learning to give first can be tough, and learning…

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View From In House: Relationships Build Experiences Build Opportunities Build Careers

By Josh Beser, in-house counsel This is the first of a series of posts on law firm business development from the perspective of in-house counsel. Josh is an associate general counsel and serves as an adviser to Law Leaders Lab, leading our 5 Coffee Challenge initiative.  After The New York Times asked him to write an op-ed,…

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Basic training for relationship building

Law Leaders Lab Introduces the 5 Coffee Challenge

June 23, 2015 _ Law Leaders Lab is pleased to announce the launch of the 5 Coffee Challenge, an interactive training program focused on helping attorneys master the fundamental business development skill of relationship building. The premise of the program is simple: Most lawyers understand the importance of building relationships but aren’t able to commit…

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Law Leaders Lab Celebrates 1st Anniversary

Thank you for your support as we celebrate our first year under the Law Leaders Lab name and our sixth year working with lawyers to help them build better law businesses. We are proud to work with talented lawyers who regularly demonstrate new ways to create, deliver and communicate value for clients. The last year has been a…

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Big Data and Value Creation: Putting Client Feedback into Action

The following is an excerpt from a presentation by Debra Baker, CEO and Founder of Law Leaders Lab, given at the San Francisco Legal Marketing Association Technology Conference held October 16, 2014 at the Nikko Hotel. Law Leaders Lab recently published our first research report focused on value creation in the context of legal services.…

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The Value Framework: Putting it into action

by Debra Baker In 1964, U.S. Supreme Court Justice Potter Stewart said he couldn’t define pornography but “knew what it was when he saw it.” Something similar can be said today about the concept of value in legal services. Ask lawyers how they define the value of what they do and most will struggle with…

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