Archive for: May, 2015

Big Data and Value Creation: Putting Client Feedback into Action

The following is an excerpt from a presentation by Debra Baker, CEO and Founder of Law Leaders Lab, given at the San Francisco Legal Marketing Association Technology Conference held October 16, 2014 at the Nikko Hotel. Law Leaders Lab recently published our first research report focused on value creation in the context of legal services.…

Read More →

The Value Framework: Putting it into action

by Debra Baker In 1964, U.S. Supreme Court Justice Potter Stewart said he couldn’t define pornography but “knew what it was when he saw it.” Something similar can be said today about the concept of value in legal services. Ask lawyers how they define the value of what they do and most will struggle with…

Read More →

Back to Top