I have long believed that being value-driven and profitable are not mutually exclusive. To achieve this vision, law firms must look beyond financial measures alone when defining their business strategy. This isn’t to say that the financial metrics are not important. Indeed, they are critical to understanding the business and ensuring profitability. The client-centric approach merely…
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If it is true, as I believe, that value-driven legal services and profitability are not mutually exclusive, then law firm client teams offer a first step toward achieving both. Client teams come in many shapes and sizes. When I use the term Client Team, I am referring to an organized, disciplined approach to strengthen and…
I’m heading up to Legal Tech West in Los Angeles today. Shows like these always remind me of the importance technology plays in demonstrating value to clients. Legal technology tradeshows tend to be full of vendors and law firm IT staff. There is a lot of knowledge in these rooms. Too often, however, the crowds…
My dog Star is a 90-lb lab who stands close to five-feet tall when fully erect. That’s typically how you’ll find her if you visit my house. She likes to stand with her front paws on the porch wall, so she can seek out a neighbor or passerby. We always know when she’s found someone…
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