I’m calling last week the week of pain – growing pains. On the same day, I had calls from colleagues at three different clients. All wanted to bend my ear about struggles they were having trying to implement new initiatives. Strategic direction wasn’t the challenge. All three clients have virtually universal support for their end…
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“That’s not how we do things around here.” So begins a recent Forbes.com article, Kill the Status Quo Police, (Thanks to @sapreston for sharing it on Twitter). The article is about how some organizations are so tied to how things were done in the past that they end up deterring innovation. The author points to…
Everything I know about business, I learned from my dog Star. Star hasn’t made an appearance on this blog lately. I was attributing it to the dog days of summer but — now that September is half over — I have to reconsider. The real reason is laziness. Once you break a routine, it’s hard…
With Labor Day behind us, I can’t help but think about how quickly rest of the year will go. For me, fall is a time to evaluate what’s working and what isn’t, and to adjust as needed to finish the year strong and start off next year on the right foot. Much of the work…
I was disappointed to miss this year’s ILTA conference but was lucky enough to attend a post mortem at yesterday’s San Diego Women in eDiscovery meeting. There, Saeid Ahmadian of Luce Forward provided a summary of the programs he attended. One session focused on issues facing corporate IT. Their message: They have no one to talk to…
If, as Cicero said, man is his own worst enemy, then partners are posing the biggest risk to the sustainability of large law firms. From my vantage point, individual attorney, practice group and other internal silos are preventing most firms from making needed change in the way they do business. With the latest Hildebrant Baker…
This is the final post of a five-part series on lessons learned from working with law firm client service teams. To learn more, check out my article, “Lessons from the Trenches: Law Firm Client Service Teams.“ Have you ever been stuck on the tarmac during an airline flight delay? To me, there is nothing more frustrating, especially…
Everything I know about business, I learned from my dog Star The dog next door is one of the sweetest dogs I have ever met. Her name is Dakota and she is a chocolate brown Chesapeake Retriever. Dakota works the human crowd as well as any business developer I have ever met. But Dakota works alone.…
Relationship management touches every aspect of the business—from how you answer the phone to how you bill your clients. Create a client service policy for your firm and make sure every person on staff understands their role in relationship management. Effective client service teams analyze their existing client relationships across every functional unit of the…
It is a buyer’s market out there. Over the last two years, more than 5,700 lawyers have lost their jobs. The demand for many types of legal services is down. Competition for high-demand legal services has never been greater. Being a good lawyer is no longer good enough. How you demonstrate value is equally important.…
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